An Introduction to IT Service Management
It emphasizes the importance of quality of the services and focuses on the relationship with customers.
Objectives / Benefits
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To provide a brief on ITSM operations model and how to control and measure the IT environment
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To provide a brief on requirements of ITSM implementation for IT service organizations
Duration
1 day
Course Outline
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Overview of IT Service Management (ITSM)
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Overview of ITIL V3 for Service Management
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Role definitition in ITSM implementation program
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ITSM Service lifecycle
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Developing Service Strategy
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Service Design
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Service Transition
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Service Operation
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Continuous Service Improvement
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Summary and discussion
Who Should Attend?
CXOs, Senior Management, Product Managers, Program Managers, Project Manager, Architects, Leads and senior managers in HR, Operations, IT-Support functions
How to Register?
Please call us at 91 – 9620887298 or write at
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to know about the Trainer and Cost for this program. One may also Click Here to register for this program and to get special offers/discounts for early registrants, group registrations and corporates.
